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Customer Help

Welcome to our FAQ page - your go-to resource for quick answers and helpful insights.

Order and Delivery

Which countries do you ship to?

We currently offer shipping to the following countries: Austria, Germany, and Bulgaria


How do I return an order?

At Toni&Lou, we are committed to providing you with the best shopping experience possible. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have a clear and straightforward return policy to make the process as easy as possible for you.


For more information please read through our Return Policy.

About Toni&Lou

Why felt?

In a world dominated by digital screens and virtual experiences, one versatile material has stood the test of time: felt. From early childhood development to therapeutic applications, the benefits of incorporating felt into play and storytelling are manifold. Using felt characters and scenes engages children in a multisensory experience that encourages participation, active listening, and a deeper understanding of narrative structures. Read more about the amazing benefits of felt and how it can transform playtime here.

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